Step-by-Step for a Great Experience
QUICK USER STEP-BY-STEP SESSION FLOW GUIDE
Properly setting up and calibrating the reLounge is PARAMOUNT to your success.
Warm up the reLounge by turning on the mat 15-20 minutes before a session.
Ensure user reads and signs the estim therapy contraindications.
Give a short recap of what the user can expect from their reLounge Wave session.
Lay down paper roll to cover all 24 electrodes.
Fill the pressure spray bottle with WARM water.
Spray the paper covering the electrodes evenly and thoroughly.
Ask user to take off their shirt and any other kind of clothing on their upper back. A comfortable and warm blanket should be offered to the user here. (You can do steps 4-6 while the user is getting ready).
If user opts-in for a cotton shirt you MUST thoroughly wet the back of the shirt.
Ask user to lay on the mat and adjust them as necessary. (The area of the trapezius must rest on the last pair of electrodes. Make sure that the user is lying centrally on the stimulation mat. Stand next to the client and check to make sure the distances between the electrodes are the same on both sides at shoulder level, do the same again at the hip level).
Select users profile or insert card.
Select program of choice if return user, if new user, start the calibration process.
Select time duration (recommended 15-20 minutes).
Give remote to the client with a brief explanation of how it functions.
Offer the user headphone and/or a sleeping mask enhance the experience.
When the session is over, have the user assess their perceived pain/discomfort level. You can also have them perform shoulder rotations, lift their arms above their head, touch their toes and neck rotations for the user to directly feel any immediate results.
Film a testimonial if possible.
Offer a follow-up session or a bundle of sessions at a discounted price.
Set up an email follow up for the next day to check-in on the user, ask how they slept, and how their neck, back and shoulders feel.